Archives: May 2020

Get to Know Mark Schuler – Spinnaker’s Problem-Solving Powerhouse

Meet a valued member of our Spinnaker team of experts: Mark Schuler. Mark knows first-hand what it means to embrace change, both personally and professionally. Throughout his career, he has lived and breathed large-scale technology transformations by understanding the core problem, leading process improvements and delivering innovative solutions, all while...

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Do you have the right system in place to sustain a remote call center system through COVID-19?

Everywhere you turn or click these days, there’s a new story about how COVID-19 is impacting every aspect of the global workforce for the foreseeable future. Thanks to this giant disruptor, such is the case with Fortune 500 financial organizations who’ve uprooted Customer Service Representatives (CSRs) from contact centers into the...

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