Shawn Talks with Forbes About Operating Cash Flow

For many small and early-stage businesses, serving customers and running day-to-day operations can be enough to overwhelm the day. But it’s critical that these organizations carve out time to tend to their financial health daily, or at the bare minimum several times a week. With so many different metrics to...

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Get to Know Mark Schuler – Spinnaker’s Problem-Solving Powerhouse

Meet a valued member of our Spinnaker team of experts: Mark Schuler. Mark knows first-hand what it means to embrace change, both personally and professionally. Throughout his career, he has lived and breathed large-scale technology transformations by understanding the core problem, leading process improvements and delivering innovative solutions, all while...

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Do you have the right system in place to sustain a remote call center system through COVID-19?

Everywhere you turn or click these days, there’s a new story about how COVID-19 is impacting every aspect of the global workforce for the foreseeable future. Thanks to this giant disruptor, such is the case with Fortune 500 financial organizations who’ve uprooted Customer Service Representatives (CSRs) from contact centers into the...

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Building an Enterprise-Level Approach to Reduce Risk

Following a period of rapid growth, a large US commercial bank realized it needed to rethink the way it organized its business units, as a means to create greater visibility into risk and opportunities. The organization’s Enterprise Risk Management (ERM) team tapped Spinnaker to help justify that transition and begin...

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The Challenge of Risk Modeling in a COVID Era

As the world braces itself for the economic impact of COVID-19, banks are looking to credit risk models in an attempt to quickly understand and forecast the effects of such rapid change. But putting these models to work is no easy task. At its core, risk modeling is a field...

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