MEET OUR TEAM
The Spinnaker Consulting Group Leadership Team
As a consulting group, Spinnaker sets itself apart with our deep, hands-on knowledge and business experience.
Each member of our team has over 10 years in top organizations and strives to solve problems with a combination of current information, past performance and future goals.
Shawn is the founder and managing partner of Spinnaker Consulting Group. Shawn launched Spinnaker when he saw first-hand the need for providing clients with experience-based resources who could roll up their sleeves and deliver tangible, lasting results.
In his 14 years as an executive with a Fortune 200 financial services company, Shawn led a variety of organizations, including Strategy and Analysis, Operations, and IT. He was often called on to spearhead turn-around situations or develop and build new organizations. Today, he leverages these experiences to help his clients meet the changing demands from customers, regulators and competitors. Shawn’s expertise and leadership have been leveraged at companies including American Express and Capital One.
Shawn is a graduate of the United States Naval Academy and served our country as a submarine officer before entering the corporate world. He resides in Richmond, Virginia with his wife Lauren and his son Stephen. When he’s not supporting his clients, you can find Shawn and his family sailing on the Chesapeake Bay or traveling to somewhere fun.
Chris is a Principal with Spinnaker Consulting Group. His focus areas include business strategy, operational & process improvement, change management, and large project implementation.
In his 13 years as an executive with Capital One Financial, Chris led a variety of teams including operations, IT, and business strategy across the company’s Credit Card and Retail Banking Divisions. Having worked in all traditional areas of a corporation, Chris is adept at identifying root cause and working across teams to formulate a path forward, drive corporate-wide buy-in and deliver against commitments.
Prior to Capital One, Chris was an Armor Officer in the US Army. His last role was the lead planner of a five-thousand-person Brigade Combat Team. He also is a proud graduate of the US Army’s Ranger School after spending more than his fair share of time there.
Chris has an undergraduate degree from the University of Virginia and a Master’s in Business Administration from the University of Richmond. He lives in Richmond, Virginia with his wife Sarah and two children. Chris has a passion for real estate and spends his free time growing his real-estate investment (REI) company.
Risk Compliance Consultant
Belinda is a Certified Regulatory Compliance Manager and Risk Compliance Consultant with Spinnaker Consulting Group. With more than 20 years of experience in financial services, Belinda brings to Spinnaker a depth of knowledge across risk management, compliance, banking, home loans, auto, operations, and program and project management. She has a track record of driving process efficiencies, increasing employee engagement, and developing successful programs to manage and mitigate risk.
Prior to joining Spinnaker, Belinda worked for Fortune 100 financial service companies, leading business risk teams, top risks, service level quality programs, and project and program implementations. In addition, she developed and led a compliance program, new system implementation, and the training and management of business risk teams at a $15B company.
Belinda has developed her expertise and leadership by regularly being asked to lead process improvements and regulatory matters requiring attention, as well as develop and build new programs. Today she leverages these experiences to help her clients meet the changing demands of the industry. Belinda’s expertise and leadership have been leveraged at companies including USAA and Capital One.
Belinda is a Certified Regulatory Compliance Manager. She has attended the University of Southern Indiana, University of Evansville, Kirchman Regulatory, Institute of Certified Bankers, and American Institute of Banking. She resides in Texas with her partner Dan and their fur babies. When she’s not supporting her clients, Belinda is looking for new places to explore. Belinda and Dan enjoy traveling on their Harleys, by air as she pursues her pilot’s license, and on foot as an avid runner. The recipient of multiple recognitions for her philanthropy, Belinda enjoys spending time as a YWCA youth mentor, Habitat for Humanity volunteer, and Humane Society Board Member and volunteer.
A Consultant with Spinnaker Consulting Group, Niki is a highly motivated, goal-driven professional with 20+ years of experience in a Fortune 200 company leading system and process improvements solutions to achieve organizational objectives.
Niki is a strategic business strategist who has led implementations and systems integrations of more than 70 enterprise-scale financial and retail systems applications, balancing multiple priorities and meeting deadlines. She has proven acumen in collaborating with key decision makers and achieving consistent success with transforming business problems into technology.
Experienced in all aspects of the software development phases in both Waterfall and Agile methodologies, she creates comprehensive documentation in all phases of the software development life cycle. She has more than 5 years of Agile experience using Scrum and Kanban methodologies in various roles as a Development Team Member, Tester, and Scrum Master. Her professional certifications include Scaled Agile Framework (SAFe) 4.0 Certified Agilist, and Scrum Alliance: Certified Scrum Professional (CSP), Certified Scrum Master (CSM), and Certified Product Owner (CPO).
Niki was born and raised in Montreal, Quebec, Canada, where she earned a BA and a Certificate in Managing Information System from Concordia University, and a Graduate Diploma in Management from McGill University. She is fluent in three languages, including English, French, and Greek. Niki moved to the Richmond, Virginia, in 2011 and has dual Canadian and American citizenship. Her favorite pastime is discovering the world with her husband on their many adventures. Niki also volunteers in her community teaching Greek to children.
John “J.C.” Corrigan
A Senior Consultant with Spinnaker Consulting Group, J.C. collaborates with the Spinnaker team on engagements involving contact centers, compliance, and process engineering. J.C. has well-balanced experience with Fortune 200 companies across the globe, software providers that impact customer-facing processes, and consulting for vendor management and regulatory priorities.
Specifically, J.C. has worked with speech analytics companies, customer journey analytics companies, case management providers, and back office process automation companies. He has also developed comprehensive processes and controls to run effective vendor management programs, and collaborated with large corporations and small software providers to develop the best value-add solution. J.C. has been involved with sports marketing algorithms, customer behavior metrics, and wealth management in other endeavors with companies he has owned. He was recently engaged at Citizens Bank on the digital investment implementation of its SpeciFi service, which won the 2018 Model Wealth Management Award for Best New Platform. His work included portfolio and vendor oversight during a time when fiduciary emphasis from multiple regulators was at an unprecedented level of required due diligence. He has also worked at General Electric and Capital One.
Currently for Spinnaker, J.C. discovers, designs, and delivers critical infrastructure requirements that impact operational risk and customer experience processes, while considering regulatory and technology impact.
J.C. earned a BS in Nuclear Engineering from Pennsylvania State University, has an MBA from Old Dominion University, and is a CERTIFIED FINANCIAL PLANNER™. He served for 9 years in the United States Navy as a Mission Commander on the P-3C Orion. He lives in Midlothian, Virginia, with his wife Patty, and children Nathan and Shannon. When he and his family aren’t cheering in the stands at a Penn State football game, you will likely find them hiking on the Appalachian Trail.
Greg is a Consultant with Spinnaker Consulting Group. He takes a pragmatic approach to solving complex business problems by identifying the root cause and developing simple, repeatable processes.
Greg has more than 16 years of experience at Capital One Financial, developing a deep understanding of credit card operations, regulation, customer experience, and complaint management. He has a passion for leading business owners to develop solutions that exceed business, regulatory, and customer expectations, while protecting the organization.
At Spinnaker, Greg deep-dives into all relevant details to thoroughly understand the issues and desired outcomes. He is experienced in consulting with stakeholders at every level to ensure their objectives are met in implementing solutions.
Greg attended Virginia Commonwealth University and Georgetown University professional development programs. Outside of work, he leads multiple improvement projects for his homeowner’s association and has held roles on the Board of Directors. He enjoys visiting boutique hotels and dining out with his partner, Richard.
A Management Consultant with Spinnaker Consulting Group, Craig brings to the team more than 15 years of experience focusing on operations strategy and analytics.
Craig is an experienced business leader, working in Fortune 500 companies in areas ranging from wires operations to contact center strategy. He has an affinity for taking on the biggest challenges facing clients and delivering superior results. Craig excels in process and departmental transformation, highly analytical roles, and strategic planning in challenging environments. He is adept at analyzing complex data and structuring the findings into actionable plans.
Craig earned his undergraduate degree in Mechanical Engineering from Boston University and his MBA from Olin School of Business at Washington University in St. Louis. He resides in Richmond, Virginia, with his wife Heather, and their four children. He enjoys youth coaching and cheering on his children’s many sports teams.
A Director with Spinnaker Consulting Group, Joel brings deep consumer finance expertise to the Spinnaker team. He is a trusted consumer finance executive with decades of hands-on experience leading and executing at Fortune 100 companies, small- to middle-market consumer finance companies, and early-stage start-ups. His expertise spans the full consumer lending business lifecycle, from sales and marketing through customer acquisition, servicing, and business support functions.
Prior to joining Spinnaker, Joel founded and led a $110MM+ auto finance business. Over the span of his career, has managed the origination of nearly $6B in automotive receivables across the entire credit spectrum. Joel has led lending and servicing operations, process improvement, audit and compliance, analytical, and shared services teams at Wells Fargo, Capital One, and General Electric (GE).
Joel has an undergraduate degree from the University of Maryland, and an MBA from The George Washington University. While at GE, Joel completed a Corporate Management Training Program and earned his Six Sigma Green Belt. He holds a certificate in Compliance from the National Automotive Finance Association (NAF Association), where he also serves on the Board of Directors. Joel is a contributing editor to the Non-Prime Times and an avid blogger on auto finance–related topics. Additionally, Joel is a respected industry speaker and panelist at industry conferences. Joel resides in San Diego, California, with his wife Karen, his son Colin, and his daughter Lily. Outside of work, Joel enjoys road cycling and spending time with his family.
Emma is an Advisor with Spinnaker Consulting Group and a co-founder of K Grace Consulting. Emma has spent her professional career devising elegant strategies to address complex business problems delivering impressive results. Emma’s unique style and personable approach allows her to relate to individuals at all levels of an organization and rapidly diagnose root-cause. Her 15 years of experience coaching teams to adopt Lean, Agile, and Design Thinking methodologies afford clients a distinctive edge.
Emma’s tenured professional experience at Capital One, a Fortune 200 financial company allowed her to consult on a global scale with executives and teams. As a result, she has significant broad experience delivering results across financial, new business development and customer service sectors in North & Central America, United Kingdom, India and Philippines.
Emma is a graduate of Randolph-Macon College, and has completed advance study in Business Risk Advisory, Financial Regulatory Compliance, Change Management, Leadership Development & Coaching and Design Thinking. She holds professional certifications in Lean Six Sigma, Project Management and Agile Scrum (CSM).
A Director at Spinnaker Consulting Group, Scott brings extensive experience leading operations with a high level of complexity and scale. Scott has a wide range of corporate experience, from start-ups to Fortune 500 companies, over the past two decades, serving as Vice President/Director at five Fortune 500 companies spanning the healthcare, financial services, insurance, and retail industries. He has led teams from as few as a handful of employees to an organization as large as 9,000, leading operations, service delivery, risk management, program management, transformation, client relations, and sales and service.
Scott has a proven track record of achievement, building performance-based cultures, setting strategic direction, and leading large multi-site domestic and international teams, driving business growth as well as significant customer experience improvements. He is a results-driven professional with a high focus on metrics and a collaborative team philosophy centered on engagement, performance, and accountability.
An experienced leader, Scott has deep knowledge in global operations, including outsourcing, in Asia and Central America, and utilizes his strong background in P&L management, Six Sigma as a certified Green Belt, project management, and analytics to support and deliver strong results.
In his free time, Scott plays competitive tennis, travels with his family, and has been enjoying (most of the time!) renovating his 100-year-old Revival house in Richmond, Virginia’s historic Fan district. He is an active volunteer at Sportable, an organization that transforms the lives of people with visual and physical disabilities through sport.
With more than 22 years in Financial Services, Jeff brings to Spinnaker a depth of knowledge across Risk Management and Operations. Specifically, he has a track record of turning ambiguous business problems into tangible results.
Prior to joining Spinnaker, Jeff worked for Fortune 500 Financial Service companies, running large Bank Operations teams, Auto Finance Operations teams, a $250MM Portfolio Management Office, and working in Risk Management at a company that grew from $1.5B in assets to $12B+ in five years.
At Spinnaker, Jeff applies his first-hand financial services knowledge to the Risk Management process, executing Risk Compliance Self Assessments that help businesses manage their day-to-day functions in a fully compliant manner, while also increasing their overall efficiency and effectiveness.
Jeff has his undergraduate degree from the University of Richmond and his Professional Master of Banking Certification from Louisiana State University. When he’s not shuttling his four children to various soccer and swimming activities, he spends a significant amount of time volunteering for Hope Church in Richmond.
Doug is a Senior Consultant with Spinnaker Consulting Group. Recently joining Spinnaker, he has previously collaborated with Shawn on multiple consulting engagements and in house financial services programs.
Experienced and proven business professional for 15 years with a Fortune 200 company, Doug is adept at solving the biggest and most complex challenges across operations and corporate groups of large organizations. He facilitates and creates implementation strategies that are transferable and sustainable providing long-term value to his clients. Currently, Doug leverages these experiences to consult with clients to innovate their business or solve their highest priority issues. He has a diverse set of skills spanning analytics, team leadership, technology, regulatory compliance, program management, and process management. Doug’s experience and skill set have been leveraged at companies including Capital One.
Doug is a graduate of both the United States Naval Academy and Naval Postgraduate School. He served our country as a submarine officer for 12 years before entering the corporate world where he continued his service in the Navy Reserves until retiring in 2008. He resides in Richmond, Virginia with his wife Helen and his sons Sean and Aiden. When he is not supporting his clients, Doug and his family enjoy traveling just about anywhere.
Kristina is a Senior Manager with Spinnaker Consulting Group. Deeply analytical, she has an outstanding track record of providing strategic insights and considering first- and second-order implications during the solving of complex business problems. Kristina integrates technical expertise with business understanding, and big-picture thinking with detail orientation. She champions continuous improvement, when she sees the opportunity.
Her 15+ years of experience include working for a Fortune 200 company in the U.S. and consulting in Europe. Her main areas of expertise are the development and execution of strategies for reporting or data management. As a versatile analyst, she has also influenced strategic investment decisions with capacity planning and daily process execution with business system analytics. Kristina has extensive experience in portfolio analytics, operations, and risk management, having built and led analyst teams supporting these functions. She has worked in, or supported clients from, various industries, including finance, real estate, and marketing.
Kristina grew up in Germany, and currently lives in the Northeast. She has a Bachelor’s degree in Property Development from Sheffield Hallam University in the United Kingdom, and a Master’s in Business Administration from the Tuck School of Business at Dartmouth College in New Hampshire. In her free time, she enjoys writing as well as traveling and hiking in the continental U.S. and Europe.
Joining Spinnaker in 2017, Mark is an experienced problem-solver who’s spent the past 18+ years driving process and digital transformations at Fortune 500 financial services companies.
Under his direction, he’s led a top-five financial services company through the digital transformation of credit card acquisitions, reduced 80% of consumer-facing compliance and business issues, and negotiated annual direct mail supply chain savings of $50MM+ over five years.
At Spinnaker, Mark draws on this first-hand experience to work with clients who are experiencing similar challenges to the ones he’s already helped solve. This includes developing innovative solutions across operations agile transformation, risk and compliance consultation, large-scale program implementation, and analytics reporting.
Outside work, you can find Mark running and biking, serving as Vice Chair of the Advisory Board for Goodwill of Central and Coastal Virginia, and enjoying time with his wife, five children, and grandson.
A Consultant with Spinnaker Consulting Group, Kendal is a dynamic and innovative compliance/risk professional with 20+ years of experience in the financial services industry.
Kendal has a track record of implementing all components of scalable and sustainable compliance management programs. She is skilled in regulatory compliance, credit bureau reporting, project management, process development/improvement, and program governance. She also has proven expertise in devising creative solutions which mitigate risk and maintain compliance in the ever-shifting regulatory landscape. Her solid leadership skills drive business goals through collaboration.
Kendal has a BS in Economics from Texas A&M University and holds professional certifications in Lean Six Sigma. She currently calls Texas home but has lived in several cities along the East Coast. Kendal has two dogs and in her spare time volunteers with animal rescues.
A Consultant who joined the Spinnaker Consulting Group team in early 2018, Todd boasts a proven 20+ years of experience in operations for a Fortune 100 Financial Services Company.
Todd has an impressive track record of leading and supporting a variety of operational groups, delivering business results in a complex and competitive environment. With extensive experience in 1st and 3rd party collections and recoveries, Todd specializes in onshore and offshore supplier launches, improving performance, driving business strategy, and ensuring regulatory compliance. He has led post charge-off pre-legal, non-legal, and specialty groups with annual recovery rates of $130MM a year. His areas of expertise include operational strategy deployment, training and quality assurance programs, customer experience improvements, regulatory compliance, performance management, and operational optimization.
Todd is a graduate of North Carolina Wesleyan College, where he received a BS in Education. He resides in Chesterfield, Virginia, with his wife Ashley and daughter Lexie. Outside of supporting clients, you can find him on the lacrosse field cheering on his daughter and enjoying the outdoors with his family and dogs.
Mike has over 20 years of professional experience spanning start-ups to Fortune 100 Companies in a number of industries including Aviation, Financial Services and Medical Servicing. Known for his ability to solve complex problems and deliver superior results, he has held senior roles in Operations and Marketing, leading functions and businesses through periods of transformational change and growth.
As a graduate of Georgetown’s Leadership Coaching Program, Mike has been coaching senior leaders for the past 10 years.
Mike grew up in the UK and holds both a Masters and Bachelor degree in Operations Research from the Universities of Warwick and Lancaster respectively. He now lives in Richmond with his wife and three children.
Director of Operations
Paige is Director of Operations for Spinnaker Consulting Group. Throughout her career, she has been guided by her personal motto: “Do what you do well, to empower others to do what they do well.” She leverages her extensive background in finance, operations, human resources, and contract management to create a solid, process-focused foundation for the firm.
Her deep career experience with Fortune 100 companies and small, family-owned businesses provides her with the unique skill set to strategically position the behind-the-scenes building blocks to support the firm’s continued success. Paige is adept at differentiating and responding to the demands of multiple priorities, and has a proven track record managing the challenges of a growing firm.
Paige is a graduate of Virginia Commonwealth University and a proud mother of three. She enjoys spending time with her family and friends, watching VCU Rams basketball, volunteering with her son’s basketball and lacrosse teams, and sharing in the successes of her two grown children — one is a firefighter and the other serves in the United States Navy. With a heart and desire for servant leadership, Paige has successfully managed multiple projects for both local and international adoption and foster care ministries, including Effective Ministries, Inc. and Restoration Village, both in Niger, Africa, and Virginia-based Change Who Waits.