An Advisor with Spinnaker Consulting Group, J.C. collaborates with the Spinnaker team on engagements involving contact centers, compliance, and process engineering. J.C. has well-balanced experience with Fortune 200 companies across the globe, software providers that impact customer-facing processes, and consulting for vendor management and regulatory priorities.
Specifically, J.C. has worked with speech analytics companies, customer journey analytics companies, case management providers, and back office process automation companies. He has also developed comprehensive processes and controls to run effective vendor management programs, and collaborated with large corporations and small software providers to develop the best value-add solution. J.C. has been involved with sports marketing algorithms, customer behavior metrics, and wealth management in other endeavors with companies he has owned. He was recently engaged at Citizens Bank on the digital investment implementation of its SpeciFi service, which won the 2018 Model Wealth Management Award for Best New Platform. His work included portfolio and vendor oversight during a time when fiduciary emphasis from multiple regulators was at an unprecedented level of required due diligence. He has also worked at General Electric and Capital One.
Currently for Spinnaker, J.C. discovers, designs, and delivers critical infrastructure requirements that impact operational risk and customer experience processes, while considering regulatory and technology impact.
J.C. earned a BS in Nuclear Engineering from Pennsylvania State University, has an MBA from Old Dominion University, and is a CERTIFIED FINANCIAL PLANNER™. He served for 9 years in the United States Navy as a Mission Commander on the P-3C Orion. He lives in Midlothian, Virginia, with his wife Patty, and children Nathan and Shannon. When he and his family aren’t cheering in the stands at a Penn State football game, you will likely find them hiking on the Appalachian Trail.