A growing company within the health information technology sector faced a confounding customer service challenge. The organization was experiencing unusually long wait times at one of its call centers and with no solution in site made a strategic call to stop booking new business. Looking for a data-drive solution, their leadership team reached out to our Analytics Practice.
The outcome? Call abandonment rates dropped in less than two months, which ultimately increased customer satisfaction. Curious about how we created a system to fuel growth and improve efficiency? Check out the full case study here.