The Situation
A top 30 US Bank leverages multiple third-party agile tools (e.g., Jira) in their software development process, each of which offers a dynamic user experience and operational reporting within the application. These tools are integrated but serve different purposes and produce distinct datasets. There was no way to get an end-to-end view of software development performance, nor a way to ensure regulatory controls were being adhered to in software development.
The Challenge
Establish standards for how agile practitioners interact with their agile tools, acquire data from the tools, and produce analytics and reporting that provide meaningful insights into how software development is achieved. The solution must accommodate the uniqueness and customization of each LOB, while also providing a standard way of measuring effectiveness across the entire software development ecosystem.
Meaningful Outcomes
- Established, documented, socialized, and measured adherence to agile practitioner standards
- Enabled end user analytics by creating an integrated datamart
- Designed measurements for team and program agile effectiveness
- Built a web-based Tableau reporting product providing leadership and agile teams insights into agile delivery
- Created Control Compliance dashboards, leveraging agile work items to evidence adherence to software development controls
